CatchMyCustomer

Privacy Policy

Effective date: July 4, 2026

This Privacy Policy explains how CatchMyCustomer ("CatchMyCustomer," "we," "us," or "our") collects, uses, and protects information when you use our AI phone-receptionist service (the "Service"), available at www.catchmycustomer.com. By using the Service you agree to this Policy.

1. Information we collect

Account information you provide when signing up, such as your business name, your name, email address, and mobile phone number.
Call information generated when someone calls a business line connected to the Service, such as the caller's phone number, the reason for the call, a transcript, and an AI-generated summary.
Usage and technical data such as log data and device information needed to operate and secure the Service.

2. How we use information

To operate the Service — answering calls, generating call summaries, and delivering those summaries to you by SMS and in your dashboard.
To verify your mobile number (via a one-time passcode) and manage your account.
To provide support, prevent fraud and abuse, and comply with legal obligations.

3. SMS / text messaging

If you opt in, we send you SMS text messages containing summaries of calls to your business line, along with account and service notifications. Message frequency varies based on your call volume. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP. See our Terms & Conditions for the full messaging terms.

We do not sell your information, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are never shared with any third party for marketing.

4. How we share information

We share information only with service providers that help us operate the Service (for example, our telephony provider Twilio and our voice-AI provider Vapi), and only as needed to deliver the Service. We may disclose information if required by law or to protect our rights and the safety of others. We do not sell personal information.

5. Data retention & security

We retain information for as long as your account is active or as needed to provide the Service and meet legal obligations, then delete or de-identify it. We use encryption in transit and at rest and access controls to protect data, though no method of transmission or storage is completely secure.

6. Your choices

You may access or update your account information, opt out of SMS by replying STOP, or request deletion of your data by contacting us. We will honor requests as required by applicable law.

7. Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page with a revised effective date.

8. Contact us

Questions about this Policy? Email support@catchmycustomer.com.